Cloud Save
1. How do I enable Cloud Save?
- Go to Settings from the level map (tap the gear icon) and swipe over to PLAYERS.
- Enable cloud save for your device:
- iOS and Steam: with a good internet connection, your progress should automatically save to the cloud.
- Google Play: Did you follow the Cloud Save prompt that appears mid-way through playing the Foam School world? If not, you can connect manually from this PLAYERS screen: tap on the cloud icon in the lower-left corner.
- Amazon and Kartridge: we're sorry but Cloud Save is not supported on these platforms.
- Player profiles that are saved to the cloud will be marked by a blue cloud icon next to the player name.
2. After reinstalling the game, how do I restore my progress?
This assumes that you enabled Cloud Save when you first played (see question 1 above).
- After reinstalling, go to Settings from the level map (tap the gear icon) and swipe over to PLAYERS.
- Google Play only: Tap the cloud button in the bottom corner to log in to your account.
If there is no cloud button then you may already be logged in. - Your previous player profile(s) should appear (it may take awhile if you just logged in).
- Select the desired profile from the list.
- If you only see one profile with no progress then we're sorry but your prior installation did not save anything to the cloud.
3. How do I transfer my progress from an old phone to a new phone?
Some devices have the ability to transfer your app data from your old device to the new one using a USB cable or home Wifi. If that’s not available you can use the game’s cloud save feature, available on iOS, Android, and Steam. However, you must be on the same platform for both devices. For example, you can't transfer progress from Android to iOS or Steam and vice versa.
- On the old device, go to Settings from the level map (tap the gear icon) and swipe over to PLAYERS.
- If you’re already logged in (this is the case on Steam and Apple devices), you’ll see a tiny blue cloud symbol on your player profile. Otherwise, you’ll need to log in to your Google account using the cloud button at the bottom-left corner.
- Return to the map and play a level or two and by then the progress should have been saved to the cloud. You can check for the cloud icon again on the PLAYERS page.
- On the new phone, install Tiny Bubbles and return to the PLAYERS page.
- Log in if needed (Android + Google Play) and within a few minutes your old profile should appear.
- Select the desired profile from the list.
4. Why doesn't my Android tablet (or iPad) sync with my phone over Google Cloud (or iCloud)?
The player profiles on two devices will coexist at the same time. So if, for example, you want the iPad to play the game on the iPhone, you'll need to open Settings > Players and switch to the iPhone player (they may have the same name, but you can change it). Afterward, you can delete the players that you no longer want. Sometimes, the players will not yet be saved to the cloud. In order to save them, you'll need to select a player in Settings and then do something like complete a puzzle or rename the player. A tiny blue cloud icon should appear next to a profile that has been saved to iCloud. It may take a few minutes for the save to appear on your other devices. Make sure your app is updated and has a build after version 1.2. If you're still having trouble, please contact us.
5. On Android, why am I unable to log in to my Google Play account?
See question 4 in the Problems & Bugs section.
Please include your device model, operating system version, and game version.
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