From the Tiny Bubbles map, go to Settings (gear icon or from the Main Menu on PC/Mac/Linux), then scroll over to Credits. Scroll all the way down to the bottom. You should see the BUILD version at the very bottom.

On mobile devices, the following troubleshooting tips can resolve many issues:

• Make sure your device has at least 1.5GB of RAM. Tiny Bubbles may not run well on some devices when they are at or below 1GB RAM.
• Ensure that your device has at least 1GB of free storage space.
• Restart your device and relaunch Tiny Bubbles.
• Update the Tiny Bubbles application.
• If you are still having issues, please contact us.

The Android version uses the Google Play Store for purchasing in-game items and packages. All purchases are confirmed with an in-game message. Occasionally, Google Play Store won't communicate your purchases to the game due to problems with Google's software. Google has written support and troubleshooting guides to help Android owners resolve these issues. Please make sure you are using the latest version of the game and then contact us if you are still unable to make it work.

Our game uses Google Play Game Services for some features, such as cloud save, leaderboards, and achievements. Occasionally, Google Play will be unable to connect due to problems with the installation or configuration of Google's software on your device. Google has written a troubleshooting guide to help Android owners resolve these issues. Please contact us if you are still unable to make it work.

With over 2 million installs of our game, we have not come upon an unsolvable level, on any device. Remember that hints tell you where to go but not the timing. It's up to you to determine exactly when to fill the color or cut an edge. If you are unable to solve a puzzle with all hints unlocked, please read the Puzzle Help section.

This is a bug that was fixed. Please update Tiny Bubbles. You can reset the Infinity game at any time by pausing the game and hitting the Retry button. If you're still having the problem after updating, please contact us.

YES! Version 1.3 fixes this problem. Please update here.

I’m sorry you’ve experienced loss of progress in Tiny Bubbles. Let’s see if we can recover it. Tiny Bubbles does support internet cloud save on Steam, Apple devices and via Google Play on Android. Apple and Steam versions will connect to the cloud automatically. On Android, you would have been prompted to connect Cloud Save at some point while playing the game previously. If you did this, then your player profile should be recoverable. To recover:

1. Go to Settings from the level map (tap the gear icon) and swipe over to PLAYERS.
2. On Android devices: connect your Google Play Games account using the cloud button in the lower-left corner. If there is no cloud button, then you’re already connected. For troubleshooting, see question 4 above.
3. Wait several minutes to allow the player profiles to be loaded from the cloud. These profiles will have a tiny blue cloud icon next to them.
4. Select the player profile with your saved progress to switch to that one.
5. Please contact us if you’re having trouble.

Loss of progress is usually caused by one of the following:

• The app is uninstalled and reinstalled or the app data is cleared in Android settings.
• The app data is cleared by another app, such as a “cleaner” app.
• The Player Profile in the game settings PLAYERS page was changed.
• The current player profile was reset or deleted by a user on your device.
• Your device ran out of free storage space and therefore the game could not save the progress. Normally if this happens the game would have alerted you of a problem. Please try to have at least 1GB of free space when playing Tiny Bubbles.
• The game is installed on an SD card or the game’s data is set to save on an SD card.

If you've lost data for any other reason, please contact us. It is highly recommended that you enable cloud save to backup your game progress. Please see the answer to question 8 above for instructions on how to recover your cloud progress.

To comply with laws and policies regarding children and software (such as COPPA and the Google Families Policy), games must have a "neutral age screen" to ensure that no analytics data or personal information is collected from children. This also ensures that ads that are shown to children are age-appropriate and do not track them across apps and devices. It also hides cases where children could accidentally share personal information, like where we offer the chance for players to join our e-mail mailing list. A “neutral age screen” is a prompt that asks for birth date, but doesn’t explain why. If it did then kids could select a false age that might get-around the protections.

Birth date information is not shared or sent over the internet to anyone (not even to our company, Pine Street Codeworks). It is only stored on your local device (private to just our app) and used solely for the purposes described above.